Politica de reembolso

RETURN POLICY

Effective Date: September 24, 2026

Thank you for your purchase. We want you to be completely satisfied with your order. All products are eligible for return within 90 days of the purchase date, provided they meet the requirements below.

1. RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

All products are eligible for return when these requirements are met.

We provide free return shipping and do not charge a return processing fee or restocking fee.

2. HOW TO START A RETURN

To request a return, contact us at purehoney@royalhoneyus.com within 90 days of the purchase date.

If your return is approved, we will provide a prepaid return shipping label and instructions explaining how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.

Please send authorized returns to the address provided in our return instructions. Our business mailing address is:

ROYALHONEYPEAK
1510 Cedarmont Dr
Hacienda Heights, CA 91745
United States

Please do not send a return to this address until your return request has been approved. The return address may vary depending on the instructions provided by our customer service team.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it. If your item is defective, damaged, or incorrect, contact us immediately at purehoney@royalhoneyus.com so that we can evaluate the issue and make it right.

Please include your order number, the email address used at checkout, a description of the issue, and clear photos when applicable.

4. EXCHANGES

The fastest way to receive the item you want is to return the original item. Once your return has been approved, place a separate order for the replacement item.

5. REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method. Because returns include free return shipping and no return fee is charged, the approved refund will not be reduced by return shipping or processing fees.

Please allow your bank or credit card company additional processing time. In some cases, it may take up to 14 days after we issue the refund for the funds to appear in your account.

6. CONTACT US

Questions about returns, refunds, or exchanges should be sent to:

ROYALHONEYPEAK
1510 Cedarmont Dr
Hacienda Heights, CA 91745
United States

Email: purehoney@royalhoneyus.com
Phone: +1 347-392-8443